Kingston Destination GroupWebsite IconFacebook Icon
Industry Sector: Customer Service / Service à la clientèle
Kingston Destination Group operates Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Wheelhouse Culinary, and K-Pass. We are committed to being the portal to the inspired visitor experience in the Kingston 1000 Islands destination.
Job Listing #570
Customer Service Representative: Retail Supervisor • Contract / Contrat
Date Posted: 06 Feb 2018
Application Deadline: 20 Apr 2018
Location: Kingston and Surrounding Area
Category: Other / Autre
Hours Per Week: 15-40
Pay Rate: Hourly Wage / Rémunération Horaire $14.00 +
Language Requirements: English / Anglais
As a Retail Supervisor you will promote the company mission and standard, execute a guest focused sales and support culture, and monitor ticket sales and retail sales perfromance on a regular basis. You will ensure smooth coordination with other operational departments such as hospitality, ticket booth, marine, trolley and office, maintain a clean, organized and functional environment for guests and staff.
Tasks include: maintaining a clean and fully stocked retail space, completing a monthly inventory or retail merchandise for all retail areas, monitoring overall retail sales performance and trends, working with the Retail Manager to develop and implement a training plan for new and returning staff, and maintaining ongoing staff familiarization of cruise, trolley, and Kingston's tourism attractions and activities.
You will submit payroll/ time sheets to Retail/ Travel Trade Sales Manager for sign off, complete scheduling templates with Travel Trade/ Retail Sales Manager ensuring that full coverage is provided where needed and within wage budget, maintain a social presence for Waterfront Gifts & Apparel on all relevent social media sites, work with the Marketing Manager to create a marketing plan for each upcoming season and ensure we have a presence in all relevant city events, and accompany the Retail Manager on both yearly buying trips and participate in researching new companies and trends.
We are looking for candidates with high energy and an eye for visual display, enthusiasm for reatail and goal oriented sales, a strong ability to work in a fast-paced, customer-focused environment, excellent communication skills, a positive outlook and the ability to promote a positive environment for staff and customers, who are team players but have the ability to work extremely well alone without direct supervision.
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