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Guest Services Representative - Part Time / À Temps Partiel

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Organization Overview:

Cataraqui Centre- Guest Services

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Industry Sector: Customer Service / Service à la clientèle

Organization Description:

  • Guest Services in the Cataraqui Centre.
  • retail environment

Job Listing #743

Guest Services Representative • Part Time / À Temps Partiel

Date Posted: 02 Mar 2018

Application Deadline: 26 Mar 2018

Location: Kingston and Surrounding Area

Category: Customer Service / Service à la clientèle

Hours Per Week: 8-24 per week

Pay Rate: Hourly Wage / Rémunération Horaire 14.00

Language Requirements: English / Anglais

Job Description:

Cataraqui Centre is currently looking for an energetic and positive individual to join our dynamic Guest Services Team!

This position is one of the first points of contact for customers and tenants, and you must have a positve attitude toward all clients. This position is also responsible for assisting with specific propery programs such as Gift Cards, community clubs and contests. The successful candidate will have a flexible work schedule, including availability during the day, evenings, weekends and holidays.


  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Assist in the facilitation of the property Gift Card program
  • Assist in the adminitration of the Lost and Found program
  • Provide directions within the property.
  • Answer incoming calls on both internal and external lines
  • Respond to general emil enquiries
  • Provide support to other departments as requested
  • Coordinate the loan of strollers, wheelchairs, walkers
  • Communicate with other departments in a timely manner to relay information
  • Other duties as assigned


  • 1 year of experience in customer service


  • Formal education and/or certifications

Specialized knowledge, skills and abilities:

  • basic PC skills
  • basic microsoft office skills
  • cash handling
  • first aid, CPR and AED certification an asset
  • ability to learn and apply programs and procedures thoroughly and efficiently
  • have a positive attutude and outgoing manner

If your background matches the above qualifications, please apply in person with your resume to: Sue Limbert, Guest Services Supervisor, Guest Services, Catarqui Centre.


Additional Requirements:

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