Our Beliefs

Our Vision

Helping individuals realize their full potential within an economically and socially vibrant community.

Our Mission

Building community through innovative employment services.

Ends Statement

Connected People, 

Decent Work, 

Inclusive Communities. 

Our Values

• RESPECT - We demonstrate fairness, consistency and compassion in our interactions with others.
• ACCESSIBILITY - We are committed to providing services that are accessible to all.
• DIVERSITY - We value the diversity of individual and cultural differences that enrich our community.
• POTENTIAL - We encourage and nurture the positive potential which all people possess.
• CHANGE - We serve to encourage the positive change of which all people are capable.
• RESPONSIVENESS - We are flexible, responsive, and continually adapting to changes, emerging needs and opportunities.
• FREEDOM OF CHOICE - Our clients are free to enter into or withdraw from service at any time.
• TRUST - We are reliable, dependable and accountable for our actions.
• ACCOUNTABILITY - We demonstrate our accountability to our clients, community, funding sources and each other, by measuring results and being fiscally responsible.
• EXCELLENCE - We are committed to professional growth, service excellence and the highest level of customer satisfaction.
• LEADERSHIP - We foster wise leadership at all levels and we use our expertise to influence positive social and economic change.
• INNOVATION - We strive for continuous self development, improvement and innovation in our work. We seek new, innovative, and creative opportunities to be a leading-edge organization.

CUSTOMER SERVICE CHARTER

When you access services at any KEYS office you have the following rights:

• Right to be respected
• Right to be free from discrimination on any grounds
• Right to individuality, dignity, and freedom of choice
• Right to privacy and the expectation that the information you share will remain confidential
• Right to speak and be heard
• Right to be free from violence
• Right to equitable opportunity
• Right to be involved and included
• Right to be informed
• Right to quality, prompt services

Download our Customer Service Charter Here.