Upcoming Workshops

LinkedIn for Beginners

DATE(S) AND TIME(S):
Thursday, October 14th, 1.00 pm to 2.00 pm

WHERE:
Interactive workshop delivered on Zoom

Are you ready to optimize your job search?

A strong Linkedln  profile  can attract  employers to you and help you discover new and exciting opportunities to grow your career. Whether you're new to Linkedln or are just looking for tips to get the best out of your profile. Join us for a step by step workshop on how to build your profile and create a strong online presence.

Register at: https://www.eventbrite.ca/e/linkedin-for-beginners-tickets-155964075749?aff=ebdsoporgprofile

Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday and Wednesday, September 28th & 29th, 10.00 am to 1.00 pm

WHERE:
Interactive workshop delivered on Zoom

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register at: https://keys-serviceexcellence-sep.eventbrite.ca

CHART - a Career in Hospitality & Tourism

DATE(S) AND TIME(S):
27th September to 15th October, 10.00am to 3.00pm

WHERE:
3-weeks Virtual/In-person Training on Zoom

Interested in a fun, exciting, fast-paced career? Begin or renew your career in the hospitality & tourism industry. CHART - a  Career  in  Hospitality  and  Tourism,  is  a FREE, on-line & in-person training program that will give you employer-recognized training & paid work experience.

• Earn industry-recognized certifications such as: emerit Workplace Essentials (WOE), Smart Serve, Safe Food Handling, Customer Service Excellence & WHMIS
• Obtain training on Covid safety protocols & OHSA standards
• Gain PAID on-the-job experience
• Receive post-program employment support

Upcoming 3-week program starts on 27th September. To learn more, contact carolr@keys.ca

Acing the Interview

DATE(S) AND TIME(S):
Friday, 17th September, 10.00 am to 11.30 am

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca