Upcoming Workshops

Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday & Wednesday, February 2nd & 3rd, 10.00 am to 12.30pm

WHERE:
Interactive workshop delivered on Zoom

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register at https://keys-service-excellence-feb.eventbrite.ca

Acing the Interview

DATE(S) AND TIME(S):
Thursday, 28th January, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

Resume Right

DATE(S) AND TIME(S):
Thursday, February 4th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

In Motion & Momentum+ - Gananoque & Kingston

DATE(S) AND TIME(S):
Monday, February 8th to May 6, 2021 (part-time) on Zoom

WHERE:
Interactive Workshop through Zoom

In Motion & Momentum+ is a free program delivered through Zoom that helps you begin to move in a way that feels good, tap into your full potential and create the life you want to live. The program has 3 parts:

In Motion:   

• Focus on who you are – your strength & skills
• Take charge and create a vision for your future 

Momentum:     

•  Continue to build on your vision for the future & take steps to make it a reality
•  Contribute in meaningful ways to your community in collaborations with others

Momentum+:  

• Continue to build momentum towards achieving your goals
• Move from planning the life you want to actually living it

The IM&M sessions in Gananoque & Kingston will be delivered virtually and there are some funds available to support internet access, purchase equipment, supplies & food.

Call to book your appointment today to find out more about this awesome program!  

In Kingston, contact: Amanda Dorter amandad@keys.ca 

In Gananoque, contact: Celeste Burtch celesteb@keys.ca 

Pathways to Production (P2P) - Gananoque

DATE(S) AND TIME(S):
February 22nd to March 19, 2021

WHERE:
Gananoque, ON

If you are interested in a career in production and/or manufacturing, this program is for you.  Call Elaine Willard from our Gananoque office to learn more.  613-382-1085 ext. 205 or email elainew@keys.ca.

Mastering the Elevator Pitch

DATE(S) AND TIME(S):
Thursday, February 11th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A strong elevator pitch can lead to a great first impression. Learn how to tailor your pitch, market yourself professionally and answer the question “tell me about yourself?”

Topics covered:

• How to construct your pitch
• Do’s and don’ts
• Practice examples

Eventbrite link: https://keyselevatorpitch.eventbrite.ca