Upcoming Workshops

Acing the Interview

DATE(S) AND TIME(S):
Thursday, 10th February, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

Crafting Your Pitch

DATE(S) AND TIME(S):
Thursday, 24th February, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A strong introductory pitch can lead to a great first impression. Learn how to tailor your pitch, market yourself professionally and answer the question “tell me about yourself?”

Topics covered:

• How to construct your pitch
• Do’s and don’ts
• Practice examples

Eventbrite link: https://keyselevatorpitch.eventbrite.ca

Acing the Interview

DATE(S) AND TIME(S):
Thursday, 3rd March, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

LinkedIn for Beginners

DATE(S) AND TIME(S):
Thursday, February 10th, 1.00 pm to 2.00 pm

WHERE:
Interactive workshop delivered on Zoom

Are you ready to optimize your job search?

A strong Linkedln  profile  can attract  employers to you and help you discover new and exciting opportunities to grow your career. Whether you're new to Linkedln or are just looking for tips to get the best out of your profile. Join us for a step by step workshop on how to build your profile and create a strong online presence.

Register at: https://www.eventbrite.ca/e/linkedin-for-beginners-tickets-155964075749?aff=ebdsoporgprofile

Acing the Interview

DATE(S) AND TIME(S):
Thursday, 24th March, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

Acing the Interview

DATE(S) AND TIME(S):
Thursday, 14th April, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

LinkedIn for Beginners

DATE(S) AND TIME(S):
Thursday, April 14th, 2022, 1.00 pm to 2.00 pm

WHERE:
Interactive workshop delivered on Zoom

Are you ready to optimize your job search?

A strong Linkedln  profile  can attract  employers to you and help you discover new and exciting opportunities to grow your career. Whether you're new to Linkedln or are just looking for tips to get the best out of your profile. Join us for a step by step workshop on how to build your profile and create a strong online presence.

Register at: https://www.eventbrite.ca/e/linkedin-for-beginners-tickets-155964075749?aff=ebdsoporgprofile

Crafting Your Pitch

DATE(S) AND TIME(S):
Thursday, 17th March, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A strong introductory pitch can lead to a great first impression. Learn how to tailor your pitch, market yourself professionally and answer the question “tell me about yourself?”

Topics covered:

• How to construct your pitch
• Do’s and don’ts
• Practice examples

Eventbrite link: https://keyselevatorpitch.eventbrite.ca

LinkedIn for Beginners

DATE(S) AND TIME(S):
Thursday, March 10th, 1.00 pm to 2.00 pm

WHERE:
Interactive workshop delivered on Zoom

Are you ready to optimize your job search?

A strong Linkedln  profile  can attract  employers to you and help you discover new and exciting opportunities to grow your career. Whether you're new to Linkedln or are just looking for tips to get the best out of your profile. Join us for a step by step workshop on how to build your profile and create a strong online presence.

Register at: https://www.eventbrite.ca/e/linkedin-for-beginners-tickets-155964075749?aff=ebdsoporgprofile

Crafting Your Pitch

DATE(S) AND TIME(S):
Thursday, 3rd February, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A strong introductory pitch can lead to a great first impression. Learn how to tailor your pitch, market yourself professionally and answer the question “tell me about yourself?”

Topics covered:

• How to construct your pitch
• Do’s and don’ts
• Practice examples

Eventbrite link: https://keyselevatorpitch.eventbrite.ca

D-Z Licence and a JOB!

DATE(S) AND TIME(S):
Monday, 7th February to Friday, 11th March, 2022 - full days

WHERE:
Experiential training at various training sites

Obtain your D-Z licence and get a job!

Begin a long-term career as a driver or snowplow operator. This FREE 5-week program will give you employer-recognized training & paid work experience.

To apply you should be:

• Currently unemployed or underemployed
• Available to participate in all of the training and seeking full-time employment upon completion

As a participant, you will:

• Obtain your D-Z Licence
• Receive Snow plow Operator training
• Obtain CPR/First Aid Certification
• Learn about Traffic Hazard Control

5-week program starts: February 7th, 2022

Spots are limited, So register NOW!
For More Information Contact Carol-Ann Preston, Project Coordinator

Email: carol-annp@keys.ca

Resume Right

DATE(S) AND TIME(S):
Thursday, 27th January, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

Resume Right

DATE(S) AND TIME(S):
Thursday, 17th February, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

Resume Right

DATE(S) AND TIME(S):
Thursday, 10th March, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

Resume Right

DATE(S) AND TIME(S):
Thursday, 31st March, 10.00am to 11.00am

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday and Wednesday, January 25th & 26th, 10.00 am to 1.00 pm

WHERE:
Interactive workshop delivered on MS Teams

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register by emailing: Carol at carolr@keys.ca

Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday and Wednesday, March 8th & 9th, 10.00 am to 1.00 pm

WHERE:
Interactive workshop delivered on MS Teams

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register by emailing: Carol at carolr@keys.ca