Upcoming Workshops

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Certification Workshops

Certification workshops have an associated fee unless you are registered with KEYS.  If you wish to attend, but are not registered with KEYS services, please call ahead to make an appointment to meet with an Employment Advisor.

Other Workshops

You must be registered with KEYS services to attend any other workshops. Speak with your KEYS Advisor or call 613 546 5559 for an appointment.


Resume Right

DATE(S) AND TIME(S):
Thursday, April 29th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

  • The different types of resumes and choosing the best format for you.
  • Resume components
  • How to tailor your resume to your audience
  • Do’s and don’ts of resumes
  • Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

 


Acing the Interview

DATE(S) AND TIME(S):
Thursday, 1st April, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

  • How to prepare for the different types of interviews (in-person, virtual, phone)
  • Managing interview stress
  • Identifying your strengths
  • Do’s and don’ts of interviewing
  • Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

 


Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday & Wednesday, May 11th & 12th, 10.00 am to 12.30pm

WHERE:
Interactive workshop delivered on Zoom

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register at: https://service-excellence-may.eventbrite.ca

 


GET FEATURED!

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Feature your company - Promote your brand and get noticed

CLICK HERE to find out more about these advertising opportunities

Upcoming Events / Workshops

DATE(S) AND TIME(S):


DATE(S) AND TIME(S):


Professional Networking for Recent Graduates - Financial Services

DATE(S) AND TIME(S): Thursday, April 22nd, 2021, 10:30am - 12.00pm

WHERE: Virtual Networking Event on Zoom


Professional Networking Event for Recent Graduates - Health Care

DATE(S) AND TIME(S): Monday, April 26th, 10.30am to 12.00pm

WHERE: Virtual Networking Event on Zoom


DATE(S) AND TIME(S): Monday, April 26, 2021, 10.30am to 12.00pm


Volunteer or Donate Today
KEYS assists many people in our community through local programs and training. Find out how you can help.

Contact Us

Book an appointment to see how KEYS services can help you.

Call or email at your leisure and we will contact you as soon as possible.

Kingston (Downtown):

Phone: 613.546.5559
E-Mail: info@keys.ca

Gananoque:

Phone: 613.382.1085
E-Mail: gan@keys.ca

Smiths Falls:

Phone: 613.552.2759
E-Mail: gan@keys.ca

Elgin:

Phone: 613.359.1140
E-Mail: elgin@keys.ca