BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//KEYS Job Centre - ECPv6.17.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:KEYS Job Centre
X-ORIGINAL-URL:https://keys.ca
X-WR-CALDESC:Events for KEYS Job Centre
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20250124T093000
DTEND;TZID=America/Toronto:20250124T093000
DTSTAMP:20241209T185716Z
CREATED:20241209T185347Z
LAST-MODIFIED:20241209T185716Z
UID:8993-1737711000-1737711000@keys.ca
SUMMARY:Customer Service Excellence
DESCRIPTION:A full-day\, dynamic and interactive Service Excellence workshop\, with industry-recognized certifications. \nThis new dynamic\, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers. \nA $250 value. FREE to anyone registered with a KEYS Employment Advisor. Not registered with KEYS? Ask today! \nLunch is provided. \nWHO SHOULD ATTEND? \nFront-line employees\, Supervisors\, Managers\, and basically anyone who wants to enhance their communication\, conflict resolution\, and customer/client service skills. \nWHAT IS COVERED? \nExcellent and consistent customer service is the foundation of any successful business. \nCustomer Experience: Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations. \nService Process: Practice the 5-step Service Process for providing consistent and exceptional customer service. \nCommunication: Review the importance of active listening and powerful questions as a key to better understanding your customers’ needs and providing great customer service. \nEmotional Intelligence: Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ. \nOwn the Moment: Be empowered to create your own action plan for providing exceptional customer service.
URL:https://keys.ca/event/customer-service-excellence-4/
LOCATION:KEYS | Kingston (Main)\, 182 Sydenham Street\, Kingston\, Ontario\, K7K 3M2\, Canada
CATEGORIES:Employers,Entrepreneurs,Job Seekers,Newcomers
ATTACH;FMTTYPE=image/jpeg:https://keys.ca/wp-content/uploads/Cust-service-excellence-2025_JPEG-scaled.jpg
END:VEVENT
END:VCALENDAR