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Tozer Heating & Air Conditioning Ltd
June 5, 2024
July 5, 2024
700 Progress Ave, kingston
Job Type
Salary or Hourly wage
Hourly Wage
Hours per week
# of positions available
Geographical Area
  • Downtown Kingston
  • Greater Kingston & Frontenac County
  • Ontario East


Tozer Heating & Air is a local, family-owned business, established in 2008. We’re proud to say that we have a talented team of industry professionals that serve Kingston and the surrounding areas.

Full job description

Tozer Heating & Air is looking for the right person to join our team as our Schedule Clerk. A Schedule Clerk has the administrative responsibility of scheduling the work and time assigned to staff of our company. A Schedule Clerk should have a solid knowledge of scheduling practices and be able to demonstrate experience in a similar role. As a scheduling clerk, you must be someone who takes proactive steps to initiate a seamless scheduling process. The ideal candidate would be friendly, possess excellent communication skills, and have the strong ability to multitask.

This position is full-time, Monday-Friday. Hourly wage will be based on experience. HVAC experience an asset, but not required.

Roles and responsibilities would include but are not limited to:
• Speak with customers over the phone in order to schedule and confirm appointments
•  Email appointment reminders
•  Schedule appointments based on a scope of work
• Add, cancel or make changes to appointments in the Tozer schedule
• Resolve appointment conflicts for staff and customers
• Process payments
• Send invoices and receipts
• Explaining maintenance packages
• Contact clients with outstanding balances
• Field questions from clients and ask basic troubleshooting questions prior to booking
• Answer incoming calls and respond to inquiries promptly
• Utilize scheduling software to manage appointments effectively
• Collaborate with various departments to coordinate schedules

Job Requirements

Qualifications of Scheduling Clerk:
• A high school diploma, GED, or any other equivalent qualification is the minimum requirement for this role. However, a university or college degree will be an asset.
• Previous experience in an administrative position is desirable
• A schedule clerk should have great administrative and organization skills.
• Excellent scheduling and communication skills will also be necessary for this role.
• General math skills and experience working with data
• Computer competency for data entry and the production of reports and schedules
• Excellent communication skills in customer service and experience working as a company team member
• Ability to fulfill the company's standards and values when performing scheduling tasks
• Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
• Have an eye for detail and organization
• Ability to prioritize tasks and solve problems quickly
• Advanced knowledge of confirming and rescheduling appointments, as well as record keeping practices.
• Ability to adapt in a fast-paced environment.
• Familiarity with front desk operations and clerical tasks
• Knowledge of phone systems and handling incoming calls effectively

How to apply

If you believe you'd be a good fit for our team we'd love to chat with you! Please send your resume and cover letter to

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