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Manager, Residence Education - Full Time / À Temps Plein

Organization Overview:

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Queen's University

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Industry Sector: Social Services/Education / Services sociaux/ Éducation

Organization Description:

Queen’s University is the Canadian research intensive university with a transformative student learning experience.  Here the employment experience is as diverse as it is interesting.  We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more. 

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Listing #16734

Manager, Residence Education • Full Time / À Temps Plein

Date Posted: 22 Sep 2022

Application Deadline: 06 Oct 2022

Location: Kingston and Surrounding Area

Category: Other / Autre

Hours Per Week: 35

Pay Rate: Salary / Salaire OVER 55,001

Language Requirements: English / Anglais

Job Description:

Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Queen's Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.

Reporting to the Director, Residence Life and Services, the Manager, Residence Education is responsible for the management of the Residence Life Community Development Model in residence. The manager has a primary focus on educational program development, delivery and evaluation.

The Manager, Residence Education is accountable for leading the development and enhancement of student staff training and student staff hiring. The incumbent leads the communication strategy for Residence Life and Services serving students, staff and families.

As part of the Residence Life and Services Leadership Team, the Manager, Residence Education is knowledgeable in student development theory, and is an advocate for student learning and development to ensure a holistic student experience. This position helps guide residence programming, aimed at fostering a living and learning environment that celebrates diversity, maintains mutual respect for the dignity, rights and well-being of others, promotes positive student engagement, and is safe – mentally, emotionally, and physically – for all.

The Manager, Residence Education serves as a member of the Housing and Ancillary Services senior leadership team. The incumbent participates in a rotational week-long on-call system.

Note: The schedule for this position requires the incumbent to work frequent evenings and weekends


  • Lead the planning and execution of strategic plans, goals, and priorities for educational programming, in collaboration with the Director, Residence Life and Services
  • Operationalize the strategic direction of programs by setting expectations for staff and providing leadership and guidance in program implementation.
  • Direct, research, coordinate, execute and assess the Residence Life Community Development Model, including community development practices and process requirements.
  • Strategic oversight of the Living Learning Community program, including determining need, assessing current program, direction and coordination.
  • Strategic oversight of academic initiatives in residence, including coordinating with campus staff and faculty to ensure program delivery.
  • Manage the planning, development, execution, documentation and assessment of Residence Student Staff Training Programs, including the key deliverables of the annual Student Leader training program and on-going training opportunities throughout the year.
  • Execute the planning, development, execution, documentation and assessment of the annual student staff recruitment and hiring process.
  • Establish strong working relationships and provide training, support and guidance to professional and student staff, and Residence Student Government leaders on the execution of Community Development activities and projects in their respective communities.
  • Establishes, maintains and grows collaborative partnerships and positive working relationships with others areas of Student Affairs and other campus departments (ie. Yellow House, Four Directions Indigenous Student Centre, Queen's International Centre, Student Academic Success Services) to support growth and development for students in residence
  • Maintains current knowledge of emerging and diverse student needs and issues as well as best practices in the structure and delivery of student programs
  • Oversee communication strategy and activities, including weekly email content, websites, digital media channels and print materials. Manage and maintain the Residence Life and Services "brand".
  • Identify opportunities for continuous improvement; recommends changes to policy and/or procedures. Develop and implement changes to support successful programming
  • Identify key performance metrics, aligned across initiatives to evaluate programming and inform recommendations for new or improved programs or service delivery
  • Produce reports, documents and presentations for decision-making, planning and communication purposes
  • Maintain accurate records and analyze data as required
  • Liaise to identify, build, and maintain relationships with internal and external partners in order to support effective programming
  • Provide and/or facilitate crisis and disaster response often in conjunction with other University and Residence senior staff.
  • Participate in a rotational week-long on-call system, with the Residence Life Leadership Team to maintain a 24-hour response mechanism.
  • Support students and the community by responding to difficult issues and situations that arise in residences, related to issues such as gender, mental health, misbehavior, transitional and financial.
  • Represent Residence Life and Services as required on committees and working groups within Residences and Student Affairs.
  • Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection.
  • Manage performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
  • Assess staff training and development needs, and ensure that employees receive training required to improve and sustain successful performance.
  • Investigate, address and resolve employee/labour relations issues, including disciplinary matters. Make decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
  • Refer students to appropriate resources as required.
  • Undertake other duties and special projects, as assigned.


  • Undergraduate degree required; graduate degree would be considered an asset.
  • Masters in Education and/or experience in curriculum design/development would be an asset.
  • Minimum 5 years relevant experience
  • Good understanding of Canadian post-secondary and high school environments and learning context
  • Demonstrated managerial experience and ability to coach professional and student staff to successful outcomes, preferably in a unionized environment
  • Demonstrated experience in the development, and execution of educational programs for young adults. Student Affairs/residence experience would be considered an asset.
  • Demonstrated aptitude and experience working with people with diverse perspectives and backgrounds, upholding the principles of equity, inclusion and healthy communities.
  • Experience conducting evaluation and assessment; skills in strategic analysis
  • Demonstrated experience managing and responding to crisis/emergency situations.
  • Satisfactary Criminal Records Check and Vulnerable Sector Screening required.
  • Consideration may be given to an equivalent combination of education and experience.


  • Managerial, advising, and leadership skills to promote a positive environment
  • Ability to work independently and collaboratively in a team environment
  • Ability to problem-solve, exercise discretion and know when to escalate to senior leadership
  • Strong intercultural fluency and fostering competencies in equity, diversity and inclusion including Indigenous cultural awareness and skill to effectively interact and provide leadership in a diverse working environment
  • Ability to work with diverse student body and commitment to intercultural development, equity and inclusion
  • Excellent oral and written communication skills – with staff, student staff, students and parents
  • Demonstrated research and/or program assessment and evaluation skills, including the ability to generate analysis and reports;
  • Sound judgement, tact, and ability to maintain composure in stressful situations
  • Strong organizational and time management skills
  • High level of skill in assessing and resolving complex, multi-faceted situations
  • A commitment to mentoring and working with student staff and elected student government;
  • Ability to recognize and handle confidential information in an appropriate manner
  • Emergency response and crisis management skills


  • Daily operational decisions based on policies and procedures and aligned to strategic objectives
  • Determine content, structure and delivery methods for Residence Life training and programming
  • Make recommendations to improve and expand the Residence Life Program to meet the changing needs of the community
  • Determine when changes need to be made to policies and procedures and amends as appropriate
  • Make decisions regarding most appropriate actions during crisis management, resolution of difficult interpersonal conflicts; and judgement as to whether a sensitive situation requires the involvement of the Director, Residence Life and Services
  • Determine strategy and methods for maintaining strong and positive working relationships, including identification and engagement of appropriate stakeholders and partners.
  • Determine work priorities to meet competing demands on time.
  • Assess the nature of questions or problems and determines the best approach to resolve, escalating only the most complex issues
  • Determines content and format for communication materials including presentations, reports and correspondence. Decides optimal method for distribution
  • Make recommendations regarding the planning, execution and viability of continuing or discontinuing programs based on assessments and evaluation.
  • Evaluate job candidates and make effective recommendations on suitable hires.
  • Make decisions and/or effective recommendations regarding transfers and promotions.
  • Evaluate employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
  • Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances.
  • Make effective recommendations on level of discipline up to discharge and probationary termination.


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