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Career Counsellor - Full Time / À Temps Plein

Organization Overview:

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Queen's University

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Industry Sector: Social Services/Education / Services sociaux/ Éducation

Organization Description:

Queen’s University is the Canadian research intensive university with a transformative student learning experience.  Here the employment experience is as diverse as it is interesting.  We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more. 

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Listing #4969

Career Counsellor • Full Time / À Temps Plein

Date Posted: 28 Nov 2019

Application Deadline: 08 Dec 2019

Location: Kingston and Surrounding Area

Category: Other / Autre

Hours Per Week: 35

Pay Rate: Salary / Salaire 45,001 TO 55,000

Language Requirements: English / Anglais

Job Description:

Career Services delivers programs and services to help students manage their careers now and into the future. Reporting to the Director, with day-to-day supervision from the Head Career Counsellor, the Career Counsellor is one of a group of Career Counsellors in the department, each of whom share similar duties as well as having their own distinct responsibilities. All Career Counsellors provide individual and group services to help students clarify their interests, explore options, and connect with opportunities. The Career Counsellor will work with both undergraduate and graduate students with a wide variety of backgrounds, including students from traditionally underrepresented groups. This position also coordinates the peer educator program that trains student volunteers to contribute to our services for students. Career Services continues to assess our programming and adapt to support the directions of the university and the Career Counsellor will contribute to this ongoing development of the department.

Note: The schedule for this position will require the incumbent to work frequent evenings and weekends, according to department needs.


  • Counsel students who have scheduled appointments or drop in to the Centre, advising on career self-management including self-assessment techniques, work search practices, labour market research and, the evaluation of further education options.
  • Assist to develop and facilitate workshops and presentations both in-house and in outreach format, to groups of students of various sizes, tailored to specific academic programs, career areas, and/or specific needs.
  • Liaise with faculty, staff, and other partners to coordinate outreach activities.
  • Coordinate and deliver customized workshops, in partnership with student organizations and/or departments on campus.
  • Coordinate the design and development of tools for students that assist them with integrating career and academic decision making. This will involve creating project plans, coordinating meetings, and liaising with stakeholders across campus.
  • Research and develop resources (print and website), exercises and processes to support student career development. Administer and interpret career assessment instruments as determined by department.
  • Coordinate the Career Peer Educator Program by selecting, training, coaching, and coordinating student volunteers. Create and update program materials. Keep program records; assess the program and make quality improvement recommendations.
  • Provide work direction, and technical/functional guidance to student staff and volunteers. Schedule and assign work, and oversees its completion. Coordinate and monitor work flow.
  • Schedule and recommend the approval of, student employees’ and volunteers hours of work, overtime and absences. Monitor and oversee employee attendance.
  • Review assignments and provide feedback on work to student staff and volunteers. Provide input on work performance to management staff.
  • Provide orientation and on-the-job training to student staff and volunteers. Provide coaching and feedback on work quality issues, providing related day-to-day supervision. Escalate unresolved performance and/or disciplinary matters to management.
  • Undertake other activities, as may be delegated from time to time, in support of the department’s aims and procedures.


  • Excellent counselling skills including empathy, tact, patience, listening, diplomacy and being non-judgemental combined with the ability to provide verbal feedback that identifies key issues and raises options for students to choose in dealing with them.
  • Excellent presentation and group facilitation skills and ability to communicate with a diverse student population.
  • Workshop and program development skills.
  • Initiative and resourcefulness to work independently, think and act strategically, creatively and dynamically and assume responsibility for implementation and completion of a project and meet deadlines in a busy work environment.
  • Demonstrated analytical, interpretive, research and problem solving skills. Ability to synthesize information from a wide variety of sources. Ability to conceptualize creative plans and workable solutions.
  • Demonstrated commitment to multi-cultural issues. Skill in interacting with persons of diverse backgrounds.
  • Commitment to equity, inclusion and developing intercultural competence.
  • Organization and time management skills; ability to work independently and in a collaborative team environment.
  • Strong interpersonal skills to build positive and productive working relationships with others.
  • Strong written communication skills in order to present information and concepts in a concise, understandable, and interesting way.
  • Sound judgment, maturity, tact, and discretion.
  • Proficient in the use of personal computers and the software applications normally associated with them (i.e., Microsoft Office, web browsers, etc).


  • Determine (collaboratively with the client) the stage individuals have reached in their career management process for the purpose of suggesting strategies that match backgrounds, goals and needs.
  • Decide whether and when to refer a student to student counselling regarding an emotional problem, to student health with a medical problem, to faculty regarding specific academic concerns, and to other university or community services as required.
  • Decide at what point a crisis or policy matter is referred to the Head Career Counsellor and/or Director.
  • Determine what changes in workshop content, format and scheduling are to be brought to the attention of the Head Career Counsellor and/or Director.
  • Determine which students should be chosen as peer educators. Assess their performance and provide constructive feedback
  • Assess needs of project partners, recommends objectives and project structures.
  • Identify opportunities for program improvement, sharing recommendations with Director.
  • Make decisions on prioritizing one’s own responsibilities.
  • Determine priorities and make decisions about student staff utilization and the assignment of work to achieve optimum efficiencies and productivity.
  • Assess student staff’s training needs and makes recommendations for internal and external training to attain proficiency.
  • Monitor and assess output and the quality of student staff’s work, and recommends need for formal training or development plans to management and identifies possible staff performance and/or disciplinary issues.



  • A university degree in an area relevant to counselling, education and/or business. Masters degree in a related field would be an asset. Experience providing counselling/advising, preferably with university students.
  • Experience developing and delivering workshops and presentations.
  • Experience supervising volunteers (or other supervisory experience).
  • Experience with program and project coordination.
  • Knowledge of career development theory, labour market conditions, as well as occupations and professions.
  • Working knowledge of career assessment instruments.
  • Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
  • Consideration may be given to a combination of education and experience.

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