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Program Facilitator/Career Coach – Gananoque & Elgin - Full Time / À Temps Plein

Organization Overview:

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KEYS Job Centre

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Industry Sector: Social Services/Education / Services sociaux/ Éducation

Organization Description:

Founded in 1983, KEYS provides Kingston and communities in Eastern Ontario with a variety of dynamic employment programs and services. Our expertise in helping individuals to attain their employment goals extends to a diverse population; including: mature workers, persons with disabilities, youth, students and newcomers to Canada.  

Whether our clients need support to identify a career; to learn job search techniques; to build an effective resume and cover letter; to practice interview skills or to access training funding to increase their marketability, KEYS is the Community Employment Centre. 

Job Listing #6110

Program Facilitator/Career Coach – Gananoque & Elgin • Full Time / À Temps Plein

Date Posted: 16 Sep 2020

Application Deadline: 25 Sep 2020

Location: Town of Gananoque

Category: Social Services/Education / Services sociaux/ Éducation

Hours Per Week: 35

Pay Rate: Hourly Wage / Rémunération Horaire Hourly Wage / Rémunération Horaire$24.73

Language Requirements: English / Anglais

Job Description:

Position Summary

This full time dual position combines two roles that includes facilitation out of our Gananoque office and Career Coaching out of our Elgin office.

The intent of the Program Facilitator role is to support the implementation of the research project
entitled, “In Motion and Momentum: Building Resilience, Hope and Sustainable Futures” and to
complete comprehensive training to deliver the two intakes of the pre-employment program, In
Motion and Momentum (IM&M) while supporting the evaluation of the Project.

The intent of the Career Coach role is to provide comprehensive employment-focused case
management; to help “all” job seekers develop job readiness skills and training; and to provide
placement and retention assistance to assist job seekers to find and maintain employment. The
Career Coach will meet one-to-one with clients and assist them to define and then attain their
employment or educational goals. This will involve career exploration, vocational testing, job
search coaching and resume development with clients.

The Career Coach may also develop and facilitate job
search clinics to be delivered in-house, which support job search and job maintenance skills.

Duties and Responsibilities
A) Service Responsibilities:
The following duties are required in the Facilitator’s role:
1. The Program Facilitator will ensure the following work plan is completed successfully:
a. Attend a virtual kick-off meeting to understand the overall objectives, activities, and target
outcomes of the Project
b. Attend a priming, communications and recruitment session
c. Actively participate in an evaluation training session
d. Participate fully in the Facilitator Training program, attending all sessions and completing all
associated work (approximately 40 hours)
e. Attend each End of Module Debriefing Session (2?3 hours’ x 3 modules)
f. Work with program evaluators throughout the project period to ensure completion of
evaluation data collection, including:
i. Discussing importance of evaluation with participants, and walk participants through consent
process
ii. Tracking cohort start and end dates, participant progress (e.g. program completion/
withdrawal) in data project portal
iii. Distributing participant surveys, monitor completion of surveys in project portal and follow-up
with non-completers as necessary
iv. Providing additional delivery updates to evaluators as necessary
v. Completing all facilitator data collection tools (e.g. post-cohort debrief survey and postprogram
focus groups/interviews)
vi. Supporting evaluation team in connecting with select participants for interviews at 3 and 6
months after program completion
vii. Ensuring the full program (IM&M) is delivered with fidelity and as per the Facilitator Guide and
training provided
viii. Recruiting at minimum 8 participants for each of 4 intakes
ix. Ensuring that all recruits into the program complete an intake survey
x. Ensuring that all participants in the three IM&M modules complete exit surveys
xi. Distributing honorarium cheques provided by CCDF to the participants
xii. Attend weekly check?in with their designated CCDF Community Liaison (30 minute – 1 hour
each week)
g. Participate in a training refresher course (1 day)
h. Regularly contribute to the IM&M Community of Practice Microsite with posts on the delivery
of each intake
i. Attend project meetings as required by CCDF and KEYS Job Centre

The following duties are required in the Career Coach’s role:
1. To assist clients to define their employment and educational goals and set up a plan of action
for attaining those goals. You will meet this objective by:
a. Assessing eligibility, registering individuals and gathering all necessary initial profile information
Note: To assure ‘same day service’ obligations to clients, the Employment Advisor will be expected
to offer these services in the ERC on a regular basis
b. Performing a thorough Needs Assessment and separating housing and income support needs
from employment needs then making the appropriate referrals to other support services
c. Identifying steps to becoming employable and establishing an Individual Service Plan
d. Identifying interests, abilities and skills through interviewing and vocational testing
e. Clarifying employment & training goals by exploring labour market information and training
requirements and other employment resources
f. Supporting further exploration through volunteering and job shadowing
g. Determining the most appropriate employment and/or training services available to the client
h. Assisting the client to put the necessary employment supports in place for the client (i.e. child
care, transportation.)

2. To assist clients to attain their employment and educational goals and develop the skills needed
to meet the expectations of the workplace. You will meet this objective by:
a. Developing and facilitating job search clinics for clients on topics which will better orient them
to the workplace.
b. Offering individualized career and employment counselling to an average of 20 clients per
month.
c. Preparing resumes and covering letters
d. Determining the need for training funding, job development services or subsidized job
placement.
e. Making appropriate referrals to employers, employment programs and training providers;
f. Familiarizing clients with community employment and training resources as well as those
available through other KEYS programs
g. Being aware of all job opportunities available to clients by: checking the KEYS on-line job board
and the Service Canada job bank on a daily basis
h. Contacting employers on behalf of clients to explore employment options
i. Providing support during the client’s job search and providing the appropriate level of follow-up
j. Determining the need for job development and placement supports and making the referral as
outlined in our ES service decision?making model

3. To assist clients to maintain their employment and education by continuing service and support
for 3 months after the client has exited the program. You will meet this objective by:
a. Developing, recording and implementing a follow-up action plan with each client according to
their needs
b. Continuing to support the client with full access to Employment Services, referral to other
programs etc.
c. Documenting this action plan and continuum of service in the client file
d. Scheduling time to complete these client follow-up services on a regular basis

4. To effectively case-manage all clients entering Employment Services to ensure consistent,
efficient service and positive outcomes. You will meet this objective by:
a. Determine client eligibility for employment services and track participant activities and
achievements.
b. Maintain accurate, complete records of all clients in line with agency case management
standards.
c. Develop and maintain effective relationships with clients accessing employment services.
d. Mediate, problem solve and coordinate individual services for job seeking individuals.
e. Facilitate linkages with job development, placement and retention services when appropriate
and defined within the Individual Service Plan.
f. Determine eligibility, refer and case manage clients’ use of support services.

Work Environment (Equipment, Demands and Hazards)
a. Office setting in Elgin and Gananoque with possible travel to off?site locations within the KEYS
catchment area.
b. Professional appearance is required; casual business attire.
c. 35 hours per week with occasional early morning or evening activities.

This competition will close at 4.00 pm on Friday, September 25, 2020. If interested, please apply at: apply@keys.ca


KEYS is committed to employment equity. We encourage members of the designated groups to
apply and self identify. KEYS is also committed to an inclusive, barrier free selection process. We
will make appropriate accommodations throughout the recruitment and selection process for
applicants with disabilities. To obtain a copy of this posting and job description in an alternative
format or to request any accommodation please contact us directly through apply@keys.ca or by
phone at 613.546.5559 TTY: 613.546.0511. All requests related to accommodations will be
addressed confidentially.

Qualifications:

Competencies Required for Program Facilitator
a. Ability to facilitate experiential workshops and group sessions in a positive and dynamic manner
b. Ability to counsel clients in a supportive, solution‐focused manner
c. Understand the challenges facing the unemployed
d. Demonstrated understanding of vulnerable populations; labour market; local employer base;
social services and education institutions in the Gananoque‐Elgin area.
e. Ability to advocate to employers, training providers and other service providers, on behalf of
individuals requiring assistance
f. Excellent administrative and organizational skills; strong computer skills; knowledge of a variety
of software programs
g. Must possess strong interpersonal skills; active listening and decision‐making skills
h. Possess excellent communication skills: strong, confident presentation/facilitation skills
i. Ability to work and communicate effectively within a team environment
j. Ability to promote confidentiality as a norm
k. Must treat all individuals with equal respect and interact in a tactful, supportive, professional
manner

Competencies Required for Career Coach
a. Thorough knowledge of funding parameters, eligibility criteria, KEYS programs, MLTSD
reporting, OW and ODSP guidelines and file maintenance protocols.
b. Ability to counsel clients in a supportive, solution‐focused manner
c. Ability to advocate to employers, training providers and other service providers, on behalf of
individuals requiring assistance with the job search
d. Ability to facilitate experiential workshops and group sessions in a positive and dynamic manner
e. Ability to work and communicate effectively within a team environment
f. Ability to promote confidentiality as a norm
g. Ability to operate a computer and a variety of software programs
h. Understand the challenges facing the unemployed
i. Understand the economic challenges specific to rural communities
j. Good understanding of the local labour market
k. Must possess strong interpersonal skills; active listening, public speaking and decision‐making
skills
l. Must treat all individuals with equal respect and interact in a tactful, supportive, professional
manner.

Qualifications
a. Post‐secondary education preferably in Education, Social Services, Employment/Career
Counselling or combination of education and relevant work experience
b. Minimum of three years teaching/counselling and workshop facilitation
c. Excellent communication skills: strong, confident presentation/facilitation skills
d. Proficiency in English. Bi‐lingual French and English is an asset.
e. Must possess a valid driver's licence, proof of current insurance ($2,000,000 pl/pd), and a
reliable vehicle.
f. A recent Police Check will also be required.

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