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Outreach and Peer Programs Coordinator - Full Time / À Temps Plein

Organization Overview:

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Queen's University

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Industry Sector: Social Services/Education / Services sociaux/ Éducation

Organization Description:

Queen’s University is the Canadian research intensive university with a transformative student learning experience.  Here the employment experience is as diverse as it is interesting.  We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more. 

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Listing #7645

Outreach and Peer Programs Coordinator • Full Time / À Temps Plein

Date Posted: 10 Jun 2021

Application Deadline: 27 Jun 2021

Location: Kingston and Surrounding Area

Category: Other / Autre

Hours Per Week: 35

Pay Rate: Salary / Salaire OVER 55,001

Language Requirements: English / Anglais

Job Description:

Reporting to the Outreach Manager, Student Academic Success Services (SASS), the Outreach and Peer Programs Coordinator works collaboratively with colleagues in SASS and across the Student Life and Learning portfolio to support a variety of programs and services aimed at enriching student life, enhancing the student experience, and facilitating student academic success at Queen’s.

The incumbent coordinates the unit’s volunteer peer programs, including recruiting, training, scheduling, supervision, and evaluation, in accordance with the principles of Equity, Diversity, Inclusivity, and Indigenization. The Coordinator is responsible for the planning and delivery of peer-related educational events and training programs and develops, organizes, delivers, and evaluates academic skills and writing presentations, workshops and other programming for primarily first-year undergraduate students.

Additionally, the Coordinator will manage the unit’s social media presence and plan, design and produce informative promotional materials and messaging for the unit’s programs and services.

Using an inclusive approach, the Coordinator engages with campus partners to build awareness of student leadership development opportunities and academic skills supports and programs for undergraduate students, with an emphasis on peer-delivered programming.

Note: The schedule for this position requires the incumbent to work frequent evenings and weekends, according to program or area needs.


Peer Programs

  • Works collaboratively with the Director and SASS team on the development and implementation of strategic plans, unit goals, and program policies that ensure the delivery of high-quality and accessible programs for students and the smooth and efficient functioning of the unit.
  • Implements policies and procedures to ensure all peer-related programming is inclusive and accessible, and meets the diverse needs of students, faculty and staff.
  • In consultation with the Outreach Manager, recruits and hires student staff and volunteers to deliver 1:1 peer-delivered academic skills support.
  • Plans, develops, and delivers training for peer volunteers, including pre-arrival online training, and develops training and professional development resources, including EDII-related resources in order to support student learning.
  • Manages complex SASS volunteer schedules for the delivery of academic skills workshops and 1:1 peer-delivered academic skills support at SASS and across campus and arranges for contingency coverage in the event of absences.
  • Assigns work to peer volunteers and oversees its completion. Coordinates and monitors workflow. Provides feedback on work performance to volunteer staff and to management.
  • Schedules and approves, or recommends the approval of, volunteer peer staff’s hours of work, overtime and absences. Monitors and oversees employee attendance.

Events, Workshops and Training

  • Consults with partners to design, deliver and coordinate delivery of academic and writing skills presentations and workshops for first-year students. Ensure stakeholders are kept up to date.
  • Develops project plan, and develops and oversees educational events, workshops, and training programs, and finalization of logistics. Facilitates events and/or sessions as appropriate.
  • Develops learning outcomes and conducts event and programming assessment. Defines opportunities for improvement as well as viable solutions.
  • Acts as a contact for students, faculty and staff who have questions about events and programming.
  • Provides professional development in the area of academic skills development for staff within SASS and Student Affairs and across the University, including student staff and volunteers, teaching assistants, and faculty.
  • Keeps current with academic program requirements and teaching and learning developments at Queen’s to ensure responsive and effective programming.


  • Contributes as a subject matter expert to unit’s marketing and promotional strategy, including the creation of various educational print and electronic communications to support student learning, writing, and other academic skills development.
  • Produces graphic social media and print content with the goal of supporting student development in accordance with communications and promotional plans.
  • Uses knowledge of the student life cycle to develop and implement social media strategies aimed at engaging students, faculty and staff and enhancing unit’s brand.
  • Builds strong relationships with campus partners to increase awareness of student leadership opportunities and academic skills supports and programs for undergraduate students, including equity-deserving students.


  • Maintains current knowledge of student development theory and academic skills development and participates in relevant professional associations and conferences.
  • Represents SASS, as delegated by the Director or Outreach Manager, on relevant committees and working groups.
  • Other duties, as assigned.


  • Strong ability to integrate the principles of equity, diversity, inclusivity, and Indigenization into all aspects of planning, development, implementation, and evaluation of programs and services.
  • Awareness/commitment to the principles and processes surrounding student development and communications.
  • Program development, facilitation, and coaching skills, particularly in a student learning context.
  • Strong interpersonal skills, with the ability to foster a team approach to educational programs, projects, events, and activities.
  • Ability to collaborate and build partnerships with students, faculty, staff, and the community.
  • Excellent oral and written communication skills, including tact/professionalism and an ability to maintain confidentiality; excellent report writing, presentation preparation, and skills in developing and implementing communication plans.
  • Understanding of diverse student needs and commitment to developing intercultural competence.
  • Strong initiative, and mature judgment and decision-making.
  • Good negotiation and problem-solving skills.
  • Strong organizational and time management skills.
  • Ability to multi-task and prioritize responsibilities, with attention to detail.
  • Comfort with and facility for working with complex and ambiguous situations.
  • Ability to work both independently and efficiently within a team setting.
  • Excellent computer skills, including word processing, spreadsheets, and other software application programs, with the ability to adapt to emerging technologies including social media and other digital communication tools.
  • Excellent creative judgement abilities, and capacity to communicate these via graphic design and promotional materials such as social media.


  • Prioritize own work to meet multiple demands within required deadlines.
  • Make recommendations to the Outreach Manager regarding the development and improvement of programming initiatives related to peer programing and peer development.
  • Make decisions regarding the suitability of peer volunteer job candidates.
  • Determine peer volunteer staffs’ training needs and make recommendations for internal or external training to attain proficiency.
  • Monitor and assess work output and quality of peer volunteer staff, recommend need for formal training or development plans, and identify possible staff performance and/or disciplinary issues.
  • Contribute to decisions with regards to design, delivery, and presentation of peer programming.
  • Determine, in consultation with SASS senior staff, content and format of promotional materials and campaigns.




  • Minimum of Masters’ level graduate training in Psychology, Educational Psychology, Education or other discipline related to academic skills development with minimum 3-5 years of relevant experience is required.
  • Previous experience in volunteer management and managing large volunteer teams is required.
  • Experience in student education, leadership and/or development; planning and implementing educational programs, volunteer programs, or similar activities, with strong knowledge of program development with an inclusive, intercultural lens for diverse audiences.
  • Sound knowledge of teaching techniques and experience in their application with post-secondary students, including workshop design, delivery and evaluation.
  • Experience in program leadership, project management and/or event coordination.
  • Knowledge of the needs and experiences of undergraduate students and direct experience working with students in a post-secondary setting. Familiarity with professional literature relevant to human cognition and learning enhancement strategies at the post-secondary level.
  • Thorough understanding of the nature and types of learning, writing and self-management difficulties likely to be experienced by university students at all levels.
  • Several years of related experience in promotions, communications, and/or marketing.
  • Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
  • Consideration will be given to an equivalent combination of education and experience.

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