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Equity and Academic Success Coordinator - Full Time / À Temps Plein

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Queen's University

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Industry Sector: Social Services/Education / Services sociaux/ Éducation

Organization Description:

Queen’s University is the Canadian research intensive university with a transformative student learning experience.  Here the employment experience is as diverse as it is interesting.  We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more. 

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Listing #7987

Equity and Academic Success Coordinator • Full Time / À Temps Plein

Date Posted: 21 Jul 2021

Application Deadline: 06 Aug 2021

Location: Kingston and Surrounding Area

Category: Other / Autre

Hours Per Week: 35

Pay Rate: Salary / Salaire OVER 55,001

Language Requirements: English / Anglais

Job Description:

Reporting to the Director of Indigenous Initiatives and EDII, the Equity and Academic Success Coordinator is responsible for administering the policies, procedures and/or practices related to student requests for academic consideration within the Faculty of Law. The Equity and Academic Success Coordinator works closely with key stakeholders (e.g., the Director; the Manager, Academic Success and Student Support; the Associate Dean (Academic); the Assistant Dean JD and Graduate Studies) to coordinate and facilitate academic consideration requests for students facing extenuating circumstances and liaises with Student Wellness Services as required to ensure the timely and professional provision of student support services.

The Coordinator acts as Administrator of Faculty Board’s Academic Standing and Policies Committee (ASPC), and presents student applications for examination deferrals, late submission of course-work, academic stop-outs, course overloads, and letters of permission. The incumbent will coordinate the administration of the special examination scheduling process during the designated deferral periods with the Central Examinations Office and the Office of Disability Services.


  • Acts as primary contact and liaison for students and instructors in issues related to academic accommodation and consideration.
  • Administers Faculty protocols to accommodate student requests for short-term academic consideration in the Faculty of Law, in accordance with the University policies and procedures related to Academic Consideration for Students in Extenuating Circumstances.
  • Receives requests for academic consideration, reviews verification documentation and assesses its applicability, and works with the student and instructor(s) to determine appropriate consideration.
  • Serves as a resource for current students and instructors regarding requests for short-term academic consideration:
    • identifies and develops plans and provides academic advice to students by identifying and reviewing available options, within Faculty regulations, for students facing personal extenuating circumstances impacting their ability to achieve academic objectives (e.g., term work, midterms, final exams);
    • explains academic regulations and procedures related to academic appeals, exams and grades, academic progression, requirements for graduation, return to studies and other academic matters to students and instructors; and
    • provides guidance and direction for instructors and departmental administrators to meet requests for academic consideration, consulting with the Director, Student Services, and/or Associate Dean (Studies) as necessary.
  • Liaises between the Faculty Office and Student Wellness Services (Medical, Counselling and Accessibility Services) to support student requests for long-term accommodation and short-term academic consideration
  • Refers students to appropriate University units (Student Wellness Services, Student Academic Success Services, Career Services, Exams Office, Chaplain’s Office, individual departments, etc.) for assistance as needed.
  • Develops and maintains strong working relationships with students, faculty, and other University stakeholders to facilitate the timely and effective coordination of academic consideration requests.
  • Acts as Administrator to the Academic Standing and Policies Committee and presents student applications to the Committee for special consideration on the basis of documented adverse medical or compassionate circumstances for such matters of examination deferrals, late submission of course-work, academic stop-outs, course overloads, change in registration status, and letters of permission to study abroad.
  • Identifies student needs for medical or counselling referral and provide follow-up as appropriate.
  • Works in conjunction with the Assistant Dean of Students to advise students on the application process.
  • Issues formal decisions of the Committee to students and faculty members.
  • Co-ordinates with the Central Examinations Office and the Office of Disability Services regarding the administration of the special examination scheduling process during designated deferral periods.
  • Assists students and Faculty with procedures established for Academic Appeals.
  • Keeps current with changing legislation related to privacy; researches and shares best practices, recommending opportunities for improvement of services to the Director, Student Services, and/or Assistant Dean (JD and Grad Studies); implements changes when directed.
  • Undertakes other duties as needed in support of the Director.


  • Excellent interpersonal, communication (verbal and written) and active-listening skills to explain regulations and procedures in a helpful and supportive way to others (e.g., students, parents, departmental administrators, instructors), and to address concerns accurately and effectively.
  • Ability to listen, observe, evaluate, and respond in a helpful and appropriate manner while being non-judgmental and maintaining strict confidentiality.
  • Work well with, respond effectively to, and be supportive of, people in cross-cultural settings, demonstrating sensitivity and awareness.
  • Ability to respond diplomatically and tactfully using intuitive judgement in challenging situations, and to interact professionally with others, both internal and external to the University.
  • Effective collaboration, persuasion, and negotiation skills.
  • Relationship skills to build rapport, mutual trust, and confidence with others.
  • Ability to work in a confidential, high-pressure environment, making independent decisions and setting priorities to respond quickly to time-sensitive matters.
  • Excellent organizational skills, with demonstrated ability to prioritize multiple or competing tasks while maintaining strong attention to detail.
  • Strong customer-service orientation and focus combined with an ability to work in a fast-paced setting with high-volume traffic and interruptions.
  • Ability to work as part of a team with demonstrated flexibility and willingness to adapt and do what is necessary to assist and support students.


  • Assesses student problems, determining the urgency of student needs, and judging when to refer a student to appropriate university support services for crisis or personal counselling, health concerns, career questions, departmental advice, or financial assistance.
  • Judges which inquiries to refer to the Director, and which to handle to completion.
  • Interprets Faculty regulations, policies, and procedures, to determine students’ options for academic consideration, how these options will affect their academic progression.
  • Determines who should receive confidential information (e.g. parents, instructors, other students), based on established University policies.
  • Identifies the best course of action for students with exceptional circumstances and/or special requests, involving others as needed.
  • Assesses information and determines urgency of student needs when dealing with requests for academic consideration, identifying available resources and/or possible solutions.
  • Interprets University policy and Faculty protocol on a case-by-case basis to recommend appropriate consideration to instructors.
  • Reviews documentation provided by the student and assesses the need for additional documentation on a case-by-case basis.
  • Determines the level of response needed when dealing with a student in distress to take appropriate action as quickly as possible.
  • Recommends changes and improvements to administrative systems (e.g., exams, appeals,) or processes to better meet the needs of students.




  • University degree in social sciences or related discipline
  • Five or more years of related work experience.
  • Experience with counselling and crisis intervention.
  • Experience working on equity and diversity initiatives and working in a socio-culturally diverse environment.
  • Understanding of the issues, challenges and concerns facing a diverse student body.
  • Understanding of the issues and challenges specifically faced by Indigenous Law students.
  • Demonstrated understanding of, and ability to effectively apply, relevant provincial legislation and operating policies (e.g., Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Freedom of Information and Protection of Privacy Act).
  • Thorough knowledge of Faculty academic programs/Plans, regulations, policies, and procedures including those related to the submission of requests for academic consideration and academic appeals, an asset.
  • Extensive understanding of the various student services available at the University, an asset.
  • Knowledge of medical terminology combined with prior healthcare experience, an asset.
  • Proficiency with word-processing, spreadsheet, and database applications (e.g., Microsoft Word, Excel, Outlook) and aptitude for computer-based information systems and internet-based tools; experience with PeopleSoft student system, an asset.
  • Satisfactory Criminal Background Check and Vulnerable Sector Check required.
  • Consideration may be given to an equivalent combination of education and experience.

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