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Service Representative - Full Time / À Temps Plein

Organization Overview:

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Empire Life

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Industry Sector: Other / Autre

Organization Description:

The Empire Life Insurance Company (Empire Life) is one of the top 10 life insurance companies in Canada. We offer individual and group life and health insurance, investment and retirement products, including mutual funds through our wholly-owned subsidiary Empire Life Investments Inc. Our mission is to make it simple, fast and easy for Canadians to get the investment, insurance and group benefits coverage they need to build wealth, generate income, and achieve financial security. Empire Life is a proud Canadian company with an environment that encourages the pursuit of personal and professional success and was recognized by Forbes in 2019 as one of Canada’s best employers.

Job Listing #8095

Service Representative • Full Time / À Temps Plein

Date Posted: 29 Jul 2021

Application Deadline: 30 Sep 2021

Location: Kingston and Surrounding Area

Category: Clerical/Administrative / Administration/Travail de bureau

Hours Per Week: 37.5

Pay Rate: Salary / Salaire 25,001 TO 35,000

Language Requirements: English / Anglais

Job Description:

Scope Statement

The Service Representative supports the processing of applications and/or service requests received from advisors and clients. The incumbent is guided by defined procedural instruction/frequent checking of results and works under the close supervision of a unit Manager or Director.

Impact Statement

  • Ensures compliance and regulatory standards are met
  • Supports the service and administrative requirements of the business unit
  • Achieves and maintains high quality accurate results within established service standards

Responsibilities include

  • Processes applications and service requests within established service standards, some of which will be in French; standard reference templates and bilingual team resources are used to assist in the completion of this work process
  • Accesses and obtains data from multiple information systems
  • Enters and maintains information on the administration systems
  • Provides prompt and courteous resolution of enquiries from distribution partners and clients relating to new and in-force administration; investigates and analyzes simple to complex cases

Knowledge / Experience / Certification

  • 0 – 3 years work experience in the financial services industry or in the insurance industry
  • Knowledge of word processing, spreadsheet, e-mail and database computer software
  • Knowledge of individual life and investment products and policy provisions
  • Working towards ACS

Education / Professional Courses

  • Completion of a community college diploma

Key Skills

  • Ability to prioritize and balance multiple tasks
  • Clear reading, writing, listening and verbal communication skills
  • Attention to detail/accuracy
  • Well-developed mathematical skills
  • Ability to think logically, analyze, solve problems, and learn new technology
  • Ability to work independently and as a team member

Key Competencies

  • Collaboration
  • Customer-Centricity
  • Driving for Results
  • Initiative
  • Innovation
  • Integrity
  • Interpersonal Communication
  • Judgment and decision-making
  • Leadership

Working Conditions

  • Office environment
  • Prolonged periods of concentration and attention to detail
  • Prolonged periods of sitting while using a computer and/or telephone
  • The incumbent may be required to work extended hours and/or overtime to support service requirements


  • Head Office management and employees
  • Client and distribution partners


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We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Empire Life is an equal opportunity employer.

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