Kingston main office: (613) 546-5559 | info@keys.ca Calendar

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ABOUT US

Our Beliefs

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Our Values

We are committed to supporting members of our community through compassionate action and mutual respect.

Beliefs

Our Vision:

Helping individuals realize their full potential within an economically and socially vibrant community.

Our Mission:

Building community through innovative employment services.

Ends Statement

Connected People, Decent Work, Inclusive Communities.

Our Values

RESPECT

We demonstrate fairness, consistency and compassion in our interactions with others.
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ACCESSIBILITY

We are committed to providing services that are accessible to all.
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DIVERSITY

We value the diversity of individual and cultural differences that enrich our community.
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POTENTIAL

We encourage and nurture the positive potential which all people possess.
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CHANGE

We serve to encourage the positive change of which all people are capable.
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RESPONSIVENESS

We are flexible, responsive, and continually adapting to changes, emerging needs and opportunities.

FREEDOM OF CHOICE

Our clients are free to enter into or withdraw from service at any time.
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Trust

We are reliable, dependable and accountable for our actions.
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ACCOUNTABILITY

We demonstrate our accountability to our clients, community, funding sources and each other, by measuring results and being fiscally responsible.
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EXCELLENCE

We are committed to professional growth, service excellence and the highest level of customer satisfaction.
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LEADERSHIP

We foster wise leadership at all levels and we use our expertise to influence positive social and economic change.
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INNOVATION

We strive for continuous self development, improvement and innovation in our work. We seek new, innovative, and creative opportunities to be a leading-edge organization.

Customer Service Charter

When you access services at any KEYS office you have the following rights:

Download our Customer Service Charter here.

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Right to be respected
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Right to be free from discrimination on any grounds
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Right to individuality, dignity, and freedom of choice

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Right to privacy and the expectation that the information you share will remain confidential
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Right to speak and be heard
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Right to be free from violence
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Right to equitable opportunity
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Right to be involved and included

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Right to be informed

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Right to quality, prompt services

Website
Privacy Policy

Protecting your privacy is important to KEYS.

The following policy information will help you understand how we collect, use and safeguard the personal information you provide on our website.

 

Download our Website Privacy Policy here.

Equity & Accomodation

Commitment to equity and accessibility.

KEYS is committed to excellence in serving all clients including people with disabilities and to providing its services in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in a similar way as other clients.

 

This policy and procedure complements KEYS Customer Service Charter and the Accessible Customer Service Policy.

Download our Accessible Customer Service Policy here.

Download our Equity and Accommodation Policy here.