We are committed to supporting members of our community through compassionate action and mutual respect.
Beliefs
Our Vision:
Helping individuals realize their full potential within an economically and socially vibrant community.
Our Mission:
Building community through innovative employment services.
Ends Statement
Connected People, Decent Work, Inclusive Communities.
Our Values
RESPECT
We demonstrate fairness, consistency and compassion in our interactions with others.
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ACCESSIBILITY
We are committed to providing services that are accessible to all.
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DIVERSITY
We value the diversity of individual and cultural differences that enrich our community.
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POTENTIAL
We encourage and nurture the positive potential which all people possess.
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CHANGE
We serve to encourage the positive change of which all people are capable.
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RESPONSIVENESS
We are flexible, responsive, and continually adapting to changes, emerging needs and opportunities.
FREEDOM OF CHOICE
Our clients are free to enter into or withdraw from service at any time.
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Trust
We are reliable, dependable and accountable for our actions.
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ACCOUNTABILITY
We demonstrate our accountability to our clients, community, funding sources and each other, by measuring results and being fiscally responsible.
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EXCELLENCE
We are committed to professional growth, service excellence and the highest level of customer satisfaction.
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LEADERSHIP
We foster wise leadership at all levels and we use our expertise to influence positive social and economic change.
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INNOVATION
We strive for continuous self development, improvement and innovation in our work. We seek new, innovative, and creative opportunities to be a leading-edge organization.
Customer Service Charter
When you access services at any KEYS office you have the following rights:
Download our Customer Service Charter here.
Right to be respected
Right to be free from discrimination on any grounds
Right to individuality, dignity, and freedom of choice
Right to privacy and the expectation that the information you share will remain confidential
Right to speak and be heard
Right to be free from violence
Right to equitable opportunity
Right to be involved and included
Right to be informed
Right to quality, prompt services
Website
Privacy Policy
Protecting your privacy is important to KEYS.
The following policy information will help you understand how we collect, use and safeguard the personal information you provide on our website.
Download our Website Privacy Policy here.
Equity & Accomodation
Commitment to equity and accessibility.
KEYS is committed to excellence in serving all clients including people with disabilities and to providing its services in a way that respects the dignity and independence of people with disabilities.
We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in a similar way as other clients.
This policy and procedure complements KEYS Customer Service Charter and the Accessible Customer Service Policy.