A full-day, dynamic and interactive Service Excellence workshop, with industry-recognized certifications.
This new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.
A $250 value. FREE to anyone registered with a KEYS Employment Advisor. Not registered with KEYS? Ask today!
Lunch is provided.
WHO SHOULD ATTEND?
Front-line employees, Supervisors, Managers, and basically anyone who wants to enhance their communication, conflict resolution, and customer/client service skills.
WHAT IS COVERED?
Excellent and consistent customer service is the foundation of any successful business.
Customer Experience: Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.
Service Process: Practice the 5-step Service Process for providing consistent and exceptional customer service.
Communication: Review the importance of active listening and powerful questions as a key to better understanding your customers’ needs and providing great customer service.
Emotional Intelligence: Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.
Own the Moment: Be empowered to create your own action plan for providing exceptional customer service.