Operations & B2B Sales Manager — Matcha &Specialty Coffee Showroom (Full-time)

About Lisata

Lisata is a Kingston-based importer and retailer of premium Japanese matcha, specialty teas and Vietnamese specialty coffee. We sell online at lisata.ca and are opening a downtown Kingston showroom & tasting bar in winter 2026–27 that serves walk-in customers and B2B clients — cafés, restaurants, offices and hotels — with wholesale ingredients, tastings, menu set-up and barista training.

What you will do

Open and close the showroom to our SOP; keep the bar, retail shelves and displays to standard; log temperatures, cleaning and waste

Manage inventory and purchasing for matcha, coffee, tea, milk and packaging; keep stock-outs at zero and waste under 3%

Schedule and coach the team (1–3 people), run the weekly cupping/tasting calibration, and uphold food-safety rules (Ontario O. Reg. 493/17)

Build a B2B pipeline: identify 60+ target accounts, book and deliver tastings, prepare quotes and sample kits, close supply agreements, and manage reorders and invoicing

Set up client menus (matcha, tea, specialty coffee) and deliver basic barista training onsite

Own the showroom P&L with the founder: daily sales report, weekly KPI review (sales, margin, labour, waste), monthly forecast

Handle customer issues, supplier logistics and compliance records (health unit, WSIB,ESA postings)

Pay and terms

$24–$27 per hour based on experience (about $50,000–$56,000 per year at 40 hoursper week)

Commission: 4% of net B2B sales (after returns and discounts) on all accounts, paid monthly once the client has paid; no cap. Realistic first-year earnings including commission: $58,000–$68,000

Quarterly bonus of up to $1,000 for operations KPIs (audit score, waste, labour cost)

3-month probationary period; wages paid monthly by direct deposit; 2 weeks' paid vacation; compensation reviewed every December

Schedule: 40 hours per week including one weekend day; start date 1 December 2026. This posting is for a current vacancy. We do not use AI to screen or assess applications.

Legally eligible to work in Canada

3+ years in café, restaurant, retail or hospitality operations, including at least 1 yearsupervising staff; or 2+ years in B2B/food-service sales with hands-on café experience

Proven sales record: you can show accounts you opened or revenue you grew

Strong spoken and written English; comfortable presenting tastings to groups andwriting proposals

Comfortable with numbers: inventory, margins, labour cost; confident with Square,Shopify, Google Sheets/Excel

Food Handler certificate (or willing to obtain within 30 days, paid by us); Smart Servenot required

Driver's licence and access to a vehicle for client visits in Kingston and Eastern Ontariois an asset

Interest in matcha and specialty coffee; barista skills are an asset, not a requirement —we train you on our brewing and tasting standards

Apply online through KEYS or email your resume to [management@lisata.ca] with the subject line "Operations & B2B Manager – [Your name]". In your cover note, tell us in 5lines about one account or store you grew and how. Short listed candidates will be invited to a 45-minute interview with a short tasting and a 10-minute B2B case. We contact everyone we interview within 45 days of their last interview.