Records, Registration and Systems Support Analyst (J0926-0770)

Job Description
What you will do

• • Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.

• • Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.

• • Recommends system and business process improvements on information system and business process issues.

• • Ensures issues are identified, tracked, reported and resolved in a timely manner.
  • Coordinates and develops training content, and supports the coordination and/or delivery of training.

• • Provides user support, and 3rd level help desk support.

• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• • Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.

• • Provide consultation and advice on non-straightforward and/or complex issues.

• • Interaction with others typically requires interpersonal skills and the ability to understand and influence.

• • Adapt messages to meet the needs of the intended audience.

• • Build relationships, trust and credibility.
  • Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

• • Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

• • Participate in project team meetings and develop individual project plans.

• • Lead procedural or technological change within a unit.

• • Identify new problems and seek information and input to fully understand the cause of problems.

• • Identify opportunities to improve the effectiveness and efficiency of work processes.

• • Draw logical conclusions and provides opinions and recommendations.

• • Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

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