Global Programs Coordinator

Job Summary

A Brief Overview

Reporting to the Associate Director, Global Mobility Programs, in the International Programs Office, the Global Programs Coordinator plays a key role in the development, implementation, delivery, and continuous improvement of Queen's global mobility programming. The Coordinator leads the operational coordination of summer programs, Study Abroad at Queen's, international exchange, and emerging global programming initiatives, managing multiple programs, projects, and timelines concurrently from planning through implementation and evaluation. The role works across the full program lifecycle, including program development and administration, application, admission and enrolment processes, student recruitment and support, financial coordination, communications, and program assessment. Working independently and collaboratively in a dynamic international education environment, the Coordinator builds and maintains effective relationships with academic and administrative units across Queen's, international partner institutions, and external stakeholders to advance program objectives and support effective program delivery and continuous improvement.

This position acts as the contact for students, staff and other departments regarding the program including requirements, standards, processes, and enrollment. This position oversees student academic progress including registration, course enrollments, grading, extensions, academic integrity issues, and degree completion. This position analyzes, develops, recommends, and implements approaches, measures, and plans for the program. This position also establishes and maintains relationships with universities, industries, clients, program participants, corporations and/or alumni for the purposes of identifying opportunities, and building awareness and connection to the program.

The schedule for this position requires the incumbent to work evenings and weekends.

Job Description
What you will do

• • Acts as the contact for students, staff and other departments regarding the program including requirements, standards, processes, and enrollment.

• • Oversees student academic progress including registration, course enrollments, grading, extensions, academic integrity issues, and degree completion.

• • Analyzes, develops, recommends, and implements approaches, measures, and plans for the program.

• • Establishes and maintains relationships with universities, industries, clients, program participants, corporations and/or alumni for the purposes of identifying opportunities, and building awareness and connection to the program.

• • Plans, initiates, and/or attends recruitment events.

• • Develops, recommends, and implements recruitment marketing campaigns.

• • Participates in planning for department website content updates.

• • Coordinates data collection and/or maintains information databases.

• • Assists with annual budget decisions and monitors actuals and budgetary variances.

• • Maintains and manages program sites, learning management systems, program calendars and links to webinar sessions and recordings.

• • Performs accounting and bookkeeping duties including budgets, reports, invoices, reconciliations, casual payroll/timekeeping, and payment card administration.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent.

Required Experience

• • More than 5 years of experience.
    • Experience in planning and/or managing projects considered an asset.

• • • Experience in program analysis and reporting considered an asset.

• • • Experience advising students considered an asset.

• • • Familiarity with experiential learning theory considered an asset.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• • Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
  • Provide effective consultation and advice on non-straightforward and/or complex issues.

• • Interaction with others requires interpersonal skills and the ability to understand and influence.

• • Adapt messages to meet the different needs of different audiences.

• • Builds relationships, trust and credibility.

• • Prioritize and distribute work to deliver objectives on time and to the highest standard.

• • Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.

• • Actively participate in project team meetings and develop individual and unit project plans.

• • Lead procedural or technological change within a unit.

• • Identify opportunities to improve the effectiveness and efficiency of work processes.

• • Seek information and input to fully understand the cause of problems.

• • Appropriately assesses risks before making a decision.

• • Contribute to the creation and evaluation of possible solutions.

• • Take action to remove obstacles and address problems before they impact performance and results.

• • Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
  • Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

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