Description
How often do you have the opportunity to learn about the milestones that make up another
person’s life? Imagine a career where you can really get to know people, hear about their
families, where they came from, and the stories behind their plans for the future. Taking
care of the details on behalf of others during a significant milestone is important and
rewarding work. At Arbor Memorial, our team does this every day.
Working with Arbor means more than a competitive compensation package. We are
invested in a culture of learning throughout our business and dedicated to providing health
and wellness resources for all employees and their families. We also provide a robust
pension plan to support your long-term financial planning and stability.
About this role:
Glenhaven Memorial Gardens, located in Glenburnie, Ontario, is currently recruiting a
full-time Pre-Planning Director to join our Sales Office.
Reporting to the Branch Manager, you will be responsible for promoting and providing
funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their
funerals and discussing pre-arranging cemetery products and services in the community.
We are looking to fill this position with a qualified, action-oriented and self-motivated
individual who is capable of prioritizing and handling multiple demands simultaneously.
You will receive outstanding paid training, company benefits, a generous merit-based pay
structure, and a structured bonus program, in addition to incentive-based contests for top
performance.
Job Type: Full Time, Permanent
Compensation: Commission-only with $17.60/hr guaranteed until commission is earned.
Commission payouts will be reduced by total hourly wages paid. Net annual earnings
typically range between $70,000–$120,000.
Status: This is a current vacancy and we are actively seeking to fill this position.
Key Qualifications and Demonstrated Abilities:
• Registration in or completion of funeral pre planning and cemetery pre planning
courses in an accredited post-secondary institution would be considered an asset.
• Passion for customer care demonstrated in previous professional experiences and a
strong discipline for working in a customer-centric service organization. Experience
in business development, sales and customer success is an asset.
• Willing to demonstrate active community involvement and establish a positive
profile of the cemetery and funeral home within the community.
• Highly focused on achieving and exceeding sales results and ensuring full
compliance of all federal and provincial regulatory requirements.
• Demonstrated ability to build strong partnerships with Cemetery Operations,
Funeral and Home Office Centres of Excellence to achieve Company revenue goals
and objectives.
• Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and
excellence.
Job Requirements
Responsibilities:
• Working various lead sources, contacting and visiting client families to assess prearrangement needs.
• Communicating the Company’s Pre-Need Funeral planning program.
• Generating lead sources by following up on all referrals, walk-ins and mail drops,
working with at-need families to promote the after-care program.
• Presenting to community organizations, arranging and hosting seminars and mall
shows, notifying agencies and special groups about the pre-need funeral program
and reviewing all files.
• Establishing and organizing programs and seminars at the funeral home, with guest
speakers and arranges co-sponsors of the seminars and programs.
• Ensuring all contracts are accurately completed, required signatures are obtained,
copies are forwarded to appropriate parties and that files are maintained.
• Participating in funeral home and cemetery staff and management meetings,
communicates regularly with all funeral home and cemetery staff to obtain and
provide information on the families served or new lead sources.
• Other duties or special projects as required.
About Us:
At Arbor Memorial, your career can mean more. As compassionate partners in each
experience of remembrance and celebration, our team is a community focused on families
and loved ones. It's rewarding work that directly impacts the lives of others. Our caring
approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that
truly matter – join Arbor Memorial.
To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture
of inclusivity and belonging that embraces the contribution of all team members.
We are committed to providing accessible and barrier-free employment practices and
encourage all qualified candidates to apply.
How to apply
If you are contacted for a job opportunity and require accommodation at any stage of the
hiring process, please contact the Human Resources Department. Any information
received relating to accommodation will be addressed confidentially.
Artificial intelligence (AI) tools are used to support the screening and evaluation of
applicants for this position
